Improving Your Results in Bodily Injury Claims Handling (Online Seminar)

MCLE Credits: 2.0
Ethics Credits Included: 0.0

MCLE Credit: 2.0 (Ethics: 0.0)
Live-Interactive Credit: 0.0
Price: $149 (Includes a downloadable audio version.)
Viewable Through: 10/8/2020


A pre-recorded streaming video replay from the October 2017 webcast, Improving Your Results in Bodily Injury Claims Handling.

Why Attend?

Understand what the insurance company is thinking, and obtain better outcomes

  • Explore a typical personal injury case from the all-important perspective of the insurance carrier
  • Understand what motivates the insurer to settle or fight
  • Improve your procedures at every step of the claims process

The overwhelming majority of personal injury cases involve insurance companies, yet lawyers—plaintiff side or defense—often fail to appreciate the factors motivating the insurance company to settle or fight. With the help of an insurance “insider,” recently retired from a major insurer, we’ll be able to explore those factors directly, and translate them into actions to be taken in your next PI case.

We’ll begin with three real case studies—settled, mediated, and tried to a verdict—and compare how our faculty of plaintiff’s counsel, defense counsel, and insurance representative might have valued the claim at every stage. Next, we’ll explore a typical bodily injury claim from inception to conclusion, with tips and insights provided at every stage, focusing on what is most important and often overlooked in the process. Specific topics will include:

  • First contact with the client, setting expectations, and what to include in your letter of representation to the insurance carrier
  • Coverage checks to make sure possible sources of recovery are being identified, and also how to deal with reservation of rights issues raised by a carrier
  • Investigation of the facts to identify parties and witnesses, and how to deal with such issues as recorded statements taken by insurance carriers, minimum property damage impact, and pre-existing injuries 
  • Evaluation of the damages to identify the strengths and weaknesses of the claim
  • Negotiation of the claim and strategies on setting up a strong negotiation game plan
  • Litigation tactics, and the procedures that move the claim forward to a successful conclusion






Robert “Cham” Light / Lynchburg
Julie S. Palmer, Harman, Claytor, Corrigan & Wellman / Richmond
T. Vaden Warren Jr., The Warren Firm, PLLC / Charlottesville

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